Most iGaming guides are vague. This one is not — every step here is specific, actionable, and based on how the platform actually works. Mystake offers a solid sportsbook and casino, but navigating bonuses, wagering, and withdrawals requires precise knowledge. This guide breaks down every aspect.
Quick Checklist
- Verify that Mystake holds a valid Curacao eGaming license. Always check the footer for updated information.
- Complete account verification (KYC) before depositing to avoid delays during withdrawal.
- Set personal deposit limits using the responsible gambling tools available in your profile.
- Enable two-factor authentication (2FA) for an extra layer of account security.
- Review the game contribution percentages toward wagering requirements before playing any bonus.
- Check the specific terms for each promotion, as offers can change weekly.
How to Sign Up
- Open a secure browser and go to Mystake (the official site). Do not use any mirror links unless confirmed.
- Click the “Register” button, typically in the top-right corner.
- Fill in your personal details: full name, date of birth, email, and residential address. Use accurate information matching your ID documents.
- Choose a strong password. Avoid common phrases or repeating characters.
- Select your preferred currency. Note that currency cannot be changed after account creation.
- Agree to the terms and conditions, then submit the form.
- Check your email for a verification link. Click it to activate the account.
- Log in for the first time. You may be prompted to set security questions – complete this step.
- Make your first deposit to claim the welcome bonus (if desired). Follow the bonus activation steps in the promotions section.
Wagering Calculation
Bonuses at this casino typically have a wagering requirement (also called turnover) that must be met before withdrawing winnings. The formula is straightforward: Wagering Needed = Bonus Amount × Wagering Multiplier. However, game contributions affect the real amount you need to bet.
Example: You claim a 100% match bonus of $100. The terms state a 30x wagering requirement on slots and 10% contribution on table games. For slots (100% contribution), you need to wager $100 × 30 = $3,000 before cashing out. If you play blackjack (10% contribution), the effective wagering becomes $100 × 30 ÷ 0.10 = $30,000. This is because only 10% of your blackjack bets count toward the requirement.
General formula: Effective Wagering = (Bonus × Wagering Multiplier) / Game Contribution %. To minimize playthrough, always choose games with 100% contribution or as high a percentage as possible. Check the bonus terms for a full list of eligible games.
Money In, Money Out
The platform supports a wide range of deposit and withdrawal methods. Below is a summary of the most common options. Note that all amounts are in USD unless otherwise stated.
| Method | Min Deposit | Min Withdrawal | Processing Time | Fee |
|---|---|---|---|---|
| Visa/Mastercard | $10 | $20 | 3–5 business days | Free (deposit); no fee on withdrawal |
| Skrill | $10 | $20 | Up to 24 hours | Free |
| Neteller | $10 | $20 | Up to 24 hours | Free |
| Bitcoin | $20 | $50 | 1–3 hours (once blockchain confirms) | Network fee may apply |
| Bank Transfer | $50 | $100 | 3–7 business days | May incur intermediate bank fees |
Important: Before making your first withdrawal, ensure your account is verified (KYC). You will need to upload a photo ID, proof of address, and possibly a selfie. This process can take 24–48 hours, so do it early.
Security
The site uses 128-bit SSL encryption to protect data during transmission. Two-factor authentication (2FA) is available – we strongly recommend enabling it in your security settings. Additionally, the platform offers responsible gambling tools: deposit limits, session reminders, account cool-off, and self-exclusion. As the site is licensed by Curacao eGaming, players from EU/Nordic countries should be aware that winnings may be subject to local income tax because Curacao licenses are not recognized as equal to EU licenses. Check your local tax regulations or consult an accountant.
Extra Tips
For the best return-to-player (RTP) percentages, focus on video slots from providers like NetEnt or Play’n GO, which often offer RTPs of 96%–98%. Live dealer blackjack (classic rules) has an RTP of 99.5% when using basic strategy, making it one of the most player-friendly games. Roulette (European single-zero) has a 97.3% RTP. Avoid keno and virtual scratch cards, as their RTP can drop below 90%. Also, be cautious with progressive jackpot slots – while tempting, the base-game RTP is typically lower (around 88–92%) to fund the jackpot pool.
Fix It Fast
1. Cannot log in
Clear your browser cache and cookies, then restart the browser. If the problem persists, click “Forgot Password” to reset via email. Check your internet connection.
2. Withdrawal pending for more than 48 hours
Verify that your KYC documents are submitted and approved. Contact support via live chat and provide your registered email and transaction ID.
3. Game does not load
Update your browser to the latest version. Disable ad-blocking extensions temporarily. Try switching to a different browser (Chrome, Firefox, Edge).
4. Bonus not credited
Check if you activated the bonus in the promotions page before depositing. Some offers require a bonus code. If you followed all steps, contact support with a screenshot of your deposit confirmation.
5. Account locked after multiple failed login attempts
Wait 30 minutes before trying again. If still locked, use the password reset or contact support for manual unlock. They may ask you to verify identity.
6. Deposit showed as successful but funds not added
Check your transaction history for the deposit ID. For cryptocurrency deposits, confirm the blockchain transaction (allow 1–3 confirmations). If the issue persists, provide support with the transaction hash and amount.
Quick Answers
Is the platform legal?
Yes, it is licensed and regulated by Curacao eGaming, though player protection standards differ from EU-licensed sites.
How long do withdrawals take?
E-wallet withdrawals typically process within 24 hours, debit/credit cards take 3–5 business days, and bank transfers can take up to a week. Cryptocurrency withdrawals are usually done within a few hours after blockchain confirmation.
What is the minimum deposit?
The minimum deposit is $10 for most methods except Bitcoin ($20) and bank transfer ($50).
Can I use cryptocurrency?
Yes, Bitcoin, Ethereum, Litecoin, and other major cryptocurrencies are accepted for both deposits and withdrawals.
Is there a mobile app?
The platform is fully optimized for mobile browsers and also offers a progressive web app (PWA) that can be installed from the browser without needing an app store download.
How do I claim a welcome bonus?
After registration, go to the promotions page, find the welcome offer, and click “Claim.” Then make a qualifying deposit. Some bonuses require a promo code – use the one displayed on the offer page.
What is the standard wagering requirement?
It varies by promotion, but typical welcome bonuses carry a 30x wagering requirement on the bonus amount. Always read the full terms.
How can I contact customer support?
Live chat is available 24/7 directly on the website. You can also send an email to support@ (check website for exact address). Response time for email is usually within 24 hours.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in your account settings under “Responsible Gambling.” Limits can be increased after a 24-hour cooling-off period.
Final Thoughts
Using the platform correctly comes down to preparation: complete KYC early, choose high-RTP games for wagering, and always read the bonus terms. The betting experience is straightforward once you know the numbers. As with any online gambling, set a budget and treat it as entertainment. Good luck.